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Azerbaijan e-Visa FAQ - Frequently Asked Questions

Find answers to the most common questions about Azerbaijan e-Visa application, requirements, and travel information

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Application Process

Questions about the process, required documents, and necessary steps to obtain the visa.

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Processing & Fees

Information about processing times, fees, payment methods, and status tracking.

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Travel & Entry

Questions about using your e-Visa, entry requirements, and travel in Azerbaijan.

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Application Process FAQ

Common questions about the Azerbaijan e-Visa application process

To apply for an Azerbaijan e-Visa:

  1. Visit the official ASAN Visa portal
  2. Fill out the online application form with your personal and travel information
  3. Upload required documents (passport scan and photo)
  4. Pay the visa fee using a credit/debit card
  5. Submit your application and wait for processing
  6. Receive your e-Visa via email within 3-5 business days
Start Application

You need the following documents for your Azerbaijan e-Visa application:

  • Valid Passport: Must be valid for at least 6 months beyond your intended departure date
  • Passport Scan: Clear, high-quality scan of your passport's information page
  • Recent Photo: Passport-style photo with white background, taken within the last 6 months
  • Email Address: Active email to receive notifications and your e-Visa
  • Payment Method: Valid credit or debit card for online payment
Additional documents like hotel bookings or invitation letters may be requested in some cases.

Yes, you can apply for another person's e-Visa, but you must:

  • Have their explicit permission and all required documents
  • Provide accurate information exactly as it appears in their passport
  • Use their email address for notifications (or ensure they have access to yours)
  • Ensure they carry the printed e-Visa when traveling
Important: The person traveling must carry the e-Visa and their passport. Any discrepancies can result in entry denial.

Your photo must meet these specific requirements:

Technical Requirements:
  • Size: 3cm x 4cm (passport size)
  • Background: White or light colored
  • Format: PNG, JPG, or JPEG
  • Quality: High resolution, clear image
  • Recent: Taken within last 6 months
Appearance Guidelines:
  • Neutral facial expression
  • Eyes open and clearly visible
  • Head facing forward, centered
  • No sunglasses or tinted glasses
  • Head covering only for religious reasons

No, you cannot edit your application after submission and payment.

Once you submit your application and complete payment, no changes can be made. This is why it's crucial to:

  • Double-check all information before submitting
  • Verify that names match your passport exactly
  • Confirm all dates are correct
  • Ensure your email address is accurate
  • Review uploaded documents for clarity
If you made an error: You may need to submit a new application with the correct information and pay the fee again.

Processing & Fees FAQ

Questions about processing times, fees, and payment methods

Azerbaijan e-Visa processing times:

  • Standard Processing: 3-5 business days (most common)
  • Urgent Processing: 1-2 business days (additional fee applies, subject to availability)
Important Notes:
  • Processing times exclude weekends and public holidays
  • Times may be longer during peak travel seasons
  • Poor quality documents may cause delays
  • Most applications are processed within the standard timeframe

Current Azerbaijan e-Visa fees (2024):

Standard Fees:
  • Single Entry: $20 USD
  • Multiple Entry: $35 USD
Additional Fees:
  • Urgent Processing: +$30 USD
  • Service Fees: May apply based on payment method
Important: All fees are non-refundable once payment is processed, regardless of visa approval status.

The ASAN Visa system accepts the following payment methods:

  • Visa: Credit and debit cards
  • Mastercard: Credit and debit cards
  • UnionPay: International cards
  • JCB: Japanese credit cards
Security Features:
  • SSL encryption for all transactions
  • PCI DSS compliant processing
  • 3D Secure authentication
  • No card details stored
Payment Tips:
  • Ensure your card allows international transactions
  • Have sufficient funds available
  • Use a stable internet connection
  • Keep payment confirmation receipt

You can track your application status in several ways:

  1. Email Notifications: You'll receive automatic updates at key stages
  2. Application Reference: Use your unique reference number to check status
  3. ASAN Portal: Log into the system with your application details
Application Status Types:
  • Submitted: Application received and payment confirmed
  • Under Review: Documents being verified by authorities
  • Approved: Visa approved and being prepared
  • Issued: e-Visa sent to your email address

If your e-Visa application is rejected:

Common Rejection Reasons:
  • Incomplete or incorrect information
  • Poor quality documents
  • Passport validity issues
  • Previous immigration violations
  • Security concerns
What You Can Do:
  • Review the rejection reason carefully
  • Correct any identified issues
  • Submit a new application
  • Consider applying through embassy
  • Seek professional assistance if needed
No Refunds: Visa fees are non-refundable even if your application is rejected.

Travel & Entry FAQ

Questions about using your e-Visa and traveling in Azerbaijan

Azerbaijan e-Visa stay duration:

  • Maximum Stay: 30 consecutive days per entry
  • Single Entry: One entry, 30 days maximum stay
  • Multiple Entry: Multiple entries allowed, 30 days maximum per entry
  • Validity Period: 90 days from issue date to make first entry
Important: You must exit Azerbaijan before your 30-day period expires. Overstaying results in fines and potential entry bans.

No, Azerbaijan e-Visas cannot be extended.

Tourist e-Visas are not extendable under any circumstances, including:

  • Medical emergencies
  • Flight cancellations
  • Natural disasters
  • Personal emergencies
If you need to stay longer: You must exit Azerbaijan before your visa expires and apply for a new e-Visa or visit an embassy for a different visa type.

Yes, it's highly recommended to print your e-Visa.

While digital copies on smartphones are sometimes accepted, you should:

  • Print a copy: Always carry a printed version as backup
  • Multiple copies: Keep extra copies in different bags
  • Digital backup: Save on phone/tablet as additional backup
  • Clear quality: Ensure all text and QR codes are clearly readable
Best Practice: Print your e-Visa immediately after receiving it and keep it with your passport during travel.

You can enter Azerbaijan with an e-Visa through these entry points:

Airports:
  • Heydar Aliyev International Airport (Baku): Main international gateway
  • Ganja Airport: Secondary international airport
  • Nakhchivan Airport: For Nakhchivan Autonomous Republic
    • Other Entry Points:
    • Land Borders: Selected crossings (check current status)
    • Seaports: Baku International Sea Trade Port
    Note: Most international travelers use Heydar Aliyev International Airport in Baku, which has dedicated e-Visa processing lanes.

    If you lose your e-Visa document while traveling:

    1. Check your email: Your e-Visa was sent to your email address
    2. Print a new copy: Print the e-Visa from your email
    3. Digital backup: Show the digital copy on your phone if needed
    4. Contact support: If you can't access your email, contact the ASAN Visa support
    Prevention Tips:
    • Keep multiple printed copies in different bags
    • Save digital copies on multiple devices
    • Email yourself a copy as backup
    • Take photos of your e-Visa with your phone

    Technical Issues FAQ

    Solutions to common technical problems during the application process

    If your payment is declined, try these solutions:

    Common Causes:
    • International transactions blocked by bank
    • Insufficient funds
    • Incorrect card details
    • Expired card
    • Security restrictions
    Solutions:
    • Contact your bank to enable international transactions
    • Check your account balance
    • Verify card details are correct
    • Try a different card
    • Clear browser cache and cookies

    Document upload issues are usually caused by:

    File Issues:
    • Wrong format: Use PNG, JPG, JPEG, or PDF only
    • File too large: Compress your images
    • Poor quality: Ensure images are clear and readable
    • Corrupted file: Re-scan or re-save the document
    Technical Solutions:
    • Use a different browser (Chrome, Firefox, Safari)
    • Disable browser extensions temporarily
    • Check your internet connection
    • Clear browser cache and cookies
    • Try uploading from a different device

    If the ASAN Visa website is not loading properly:

    1. Check your internet connection: Ensure you have a stable connection
    2. Try a different browser: Use Chrome, Firefox, Safari, or Edge
    3. Clear browser data: Delete cache, cookies, and browsing history
    4. Disable extensions: Turn off ad blockers and other extensions
    5. Update your browser: Use the latest version
    6. Try incognito/private mode: This bypasses cached data
    7. Check for maintenance: The site may be temporarily down
    Peak Times: The website may be slower during peak application periods. Try accessing during off-peak hours.

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